DELIVERY / AFTERCARE
Shipping & returns
Clear information before an object begins its journey to your home.
01 / DELIVERY
From checkout to your door.
Available methods, costs and estimated delivery windows are shown at checkout. Larger objects may require a scheduled delivery appointment.
02 / RECEIVING
Check the piece on arrival.
Inspect packaging before disposal and photograph any transit damage. Contact the store team with your order number so they can review the next step.
03 / RETURNS
Start with customer care.
Contact the store before returning an item. Eligibility, time limits and return costs depend on the product, condition and destination.
NEED HELP?
Tell us what arrived.
Include your order number, item name, delivery postcode and clear photographs when relevant.